Our People
We have a responsibility to keep our sites safe so we ensure that everyone is armed with the knowledge of latest legislation, Australian standards and codes of practice. Our staff are fully trained, highly experienced and are aware of risks in their environment and how to report them.
Our clients are not just clients, they’re our partners, we share their focus, anticipate their needs and listen to what they want.
We attract and develop the best staff, have low turnover and high retention of talent. Our management team sets the standards and leads by example. We are passionate about excellence and impart that on our staff.
Our team is qualified, dedicated and supported. They receive regular training – risks are identified, measured and responded to consistently.
Our people set us apart – active in supporting, guiding and counselling our clients every step of the way.
At STM we are passionate about making a difference on our sites and across the industry. We have developed a culture and approach where safety is paramount and have the knowledge and experience to deliver lasting results. We are a responsible business that takes every opportunity to do the right thing by our clients, employees and community.
Fiona Glancy
Owner & Director
Fiona Glancy is the founder and Managing Director of Superior Traffic Management (STM), Dangerous Goods Services and Boss Training Institute — three businesses built on a shared commitment to safety, professionalism and practical industry expertise.
Fiona grew STM from a two-vehicle start-up into one of Brisbane’s most trusted traffic management providers, with a fleet of 60 vehicles and a team of approximately 140 staff. Over nearly 18 years, she has led the delivery of traffic management solutions on some of Queensland’s most significant infrastructure projects, including the Brisbane Metro, Urban Utilities, and works in and around the Queensland Performing Arts Centre and the Cultural Centre Precinct — balancing the needs of stakeholders including Brisbane City Council, Transport for Brisbane and the Queensland Police Service.
With over two decades of experience in strategic management, governance and project management, Fiona brings a rare combination of operational depth and people-first leadership to everything she does. Her trust-driven approach has earned STM long-standing client relationships, with many organisations continuing to partner with STM since the early days of the business — a testament to the loyalty Fiona has built through nearly 18 years of consistent, quality service. Much of STM’s growth continues to be driven by referrals from clients who value the reliability and professionalism of the team.
Recognising the need to bring high-quality, in-house training to STM’s own workforce, Fiona acquired Dangerous Goods Services — a nationally recognised training provider that had already earned an exceptional reputation in the industry for the delivery of high-quality dangerous goods training. Under Fiona’s leadership, that reputation has continued to grow, with DGS remaining the trusted choice for people who prepare, load and transport dangerous goods throughout Queensland and across Australia. Boss Training Institute was established as a trading name of Dangerous Goods Services, created with a clear purpose: to deliver nationally recognised traffic control training to STM staff and to the broader industry. Fiona’s vision for BTI is to raise the standard of traffic control training in Queensland by producing safe, confident and responsible traffic controllers who are genuinely ready for the demands of working in and around live traffic.
Teagan McPhail
General Manager
Teagan joined STM in June 2019 and brings over 20 years of experience in accounts, payroll, and business administration. She began her career in the steel manufacturing industry and has since developed a strong foundation in financial operations, client account management, and business systems.
Now as General Manager, Teagan oversees the daily operations of STM, ensuring coordination across departments and continuous improvement in both office and field operations. She plays a key role in managing internal systems, driving process efficiency, and maintaining compliance and performance standards.
Teagan holds a Certificate IV in Accounting and Bookkeeping, as well as a currently completing a Certificate IV in Leadership and Management. Her practical expertise, proactive leadership style, and dedication to improving systems and outcomes contribute significantly to STM’s ongoing success and development.
Douglas Pettigrew
Lead Planning & Compliance Officer
Douglas has been in the Traffic Management industry for over 10 years. He is highly skilled and trained in the industry and holds the following qualifications : TAETAE401110 Cert IV in Training and Assessment, 30830864QLD Implement Traffic Guidance Schemes, RIIRIIWHS302D Implement Traffic Management, RIIWHS205D Implement Traffic Management, HLTAID003 Provide First Aid, Manual Handling in the Workplace, Queensland Department Main Roads Barrier Design, Queensland Department Main Roads Open Traffic Management Design, Construction Industry Safety Induction White Card and PWZTMP Prepare Work Zone Traffic Management Plan (NSW).
Karen Mullaly
Traffic Supervisor & Planning Coordinator
Karen spent most of her working life in the hospitality industry. In 2008 she decided she’d had enough of dealing with the drunks and gamblers and took on a job in traffic control. She progressed to a ute driver, and never looked back. Over the last 12 years she worked her way up through the ranks and loves her job. She has worked on some big projects including Gateway upgrade, Airport roundabout upgrade and the airport tunnels just to name a few. She holds her Traffic Control Licence, Traffic Management Implementation certificate and is Traffic Management Design Open qualified. She is also Drug and Alcohol testing certified.
Donna Shannon
Operations Coordinator
Health & Safety Officer
Donna has worked in the civil construction industry for 12 years. Starting on the road as a traffic controller and moving on to administrative positions she is now Superior Traffic Managements Health and Safety Officer as well as monitoring all permit applications and renewals. She currently holds a Diploma in WHS, RTW Coordinator certificate, and Internal Auditor Certificate. She is also really really really good looking and funny.
Temur Yashniy
Administration Assistant
Temur joined Superior Traffic Management (STM) as an administration assistant in November 2024. His passion for Electrical Engineering, which he is currently studying at Queensland University of Technology (QUT), is evident, indicating strong technical skills and a curious mind. Temur’s background in retail, hospitality, and warehousing has equipped him with a wide array of transferrable skills, making him adaptable and a quick learner. His nerdy enthusiasm, intelligence, and quick wit inject a great sense of humour into the office, enhancing the working environment at STM. Though he plans to leave STM to persue a role in his desired field, he daily reflects on his positive experiences at STM, pondering how future workplaces will compare to the excellent working environment he currently enjoys.
Address
Brisbane Head Office:
5/68-72 Perrin Drive Underwood 4119
Enter via Nevilles Street
Postal Address:
PO Box 1214, Carindale, QLD, 4152
Contact
Phone:
1300 995 921
Bookings:
0407 514 912
In the spirit of reconciliation the Superior Traffic Management acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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