Our People

We have a responsibility to keep our sites safe so we ensure that everyone is armed with the knowledge of latest legislation, Australian standards and codes of practice. Our staff are fully trained, highly experienced and are aware of risks in their environment and how to report them.

Our clients are not just clients, they’re our partners, we share their focus, anticipate their needs and listen to what they want.

Fiona Glancy

Director, Superior Traffic Management

We attract and develop the best staff, have low turnover and high retention of talent. Our management team sets the standards and leads by example. We are passionate about excellence and impart that on our staff.

Our team is qualified, dedicated and supported. They receive regular training – risks are identified, measured and responded to consistently.

Our people set us apart – active in supporting, guiding and counselling our clients every step of the way.

At STM we are passionate about making a difference on our sites and across the industry. We have developed a culture and approach where safety is paramount and have the knowledge and experience to deliver lasting results. We are a responsible business that takes every opportunity to do the right thing by our clients, employees and community.

Fiona Glancy

Owner & Director

Fiona has had over 20 years experience in strategic management, governance and project management. With her vast knowledge in team management combined with outstanding communication skills, Fiona is a unique and valuable asset to STM. The personal relationships Fiona has built throughout 13 years have seen STM integrated as a key delivery partner with clients to provide services to the building, construction and utilities industries. Due to the good rapport built by Fiona, STM still has clients from over 12 years ago and these organisations and their people continue to be strong supporters of STM. This leads to STM not only gaining continuous business but also new business through referrals.

Rebecca Pop

Operations Manager

With over 18 years of experience in team management, work scheduling and business administration, Rebecca ensures the smooth operation of 152 on-site staff and 11 office staff members as well as contractors and projects.

Rebecca’s training and experience in operating complex systems has been a key driver in ensuring the optimal maintenance of the company’s 50 traffic control vehicle fleet. Rebecca also makes sure STM systems including 4 main software systems are updated regularly to ensure efficiency.

Douglas Pettigrew

Lead Planning & Compliance Officer

Douglas has been in the Traffic Management industry for over 10 years. He is highly skilled and trained in the industry and holds the following qualifications : TAETAE401110 Cert IV in Training and Assessment, 30830864QLD Implement Traffic Guidance Schemes, RIIRIIWHS302D Implement Traffic Management, RIIWHS205D Implement Traffic Management, HLTAID003 Provide First Aid, Manual Handling in the Workplace, Queensland Department Main Roads Barrier Design, Queensland Department Main Roads Open Traffic Management Design, Construction Industry Safety Induction White Card and PWZTMP Prepare Work Zone Traffic Management Plan (NSW).

Nathan Smyth

Planning Coordinator

Nathan has been working in the Traffic Management Industry for 6 years. He began his career as a Traffic Controller, working his way up into Implementation roles, including cone truck operator and team leader on major projects across SE QLD. His passion for Traffic Management and Roadworker safety, inspired him to undertake training in Traffic Management Design, in hopes to play a role in changing industry standards and to fracture the solid line between Traffic Controllers, Implementers and Designers.

He began his journey with STM in 2021, and looks forward to many more years with this valued family we call Superior Traffic Management.

Karen Mullaly

Traffic Supervisor & Planning Coordinator

Karen spent most of her working life in the hospitality industry. In 2008 she decided she’d had enough of dealing with the drunks and gamblers and took on a job in traffic control. She progressed to a ute driver, and never looked back. Over the last 12 years she worked her way up through the ranks and loves her job. She has worked on some big projects including Gateway upgrade, Airport roundabout upgrade and the airport tunnels just to name a few. She holds her Traffic Control Licence, Traffic Management Implementation certificate and is Traffic Management Design Open qualified. She is also Drug and Alcohol testing certified.

John Watson

Traffic Supervisor & Planning Coordinator

John has worked in the Traffic Control industry for over 9 years. Starting on the road as a traffic controller, moving up from Team Leader on Major Projects to Operations Supervisor to Operations Manager. He is now an STM Traffic Supervisor and Planning Coordinator. He is passionate about keeping our sites safe. He holds his Traffic Control Licence, Traffic Management Implementation certificate and is Traffic Management Design Open qualified. He is also Drug and Alcohol testing certified.

Donna Shannon

Operations Coordinator
Health & Safety Officer

Donna has worked in the civil construction industry for 12 years. Starting on the road as a traffic controller and moving on to administrative positions she is now Superior Traffic Managements Health and Safety Officer as well as monitoring all permit applications and renewals. She currently holds a Diploma in WHS, RTW Coordinator certificate, and Internal Auditor Certificate. She is also really really really good looking and funny.

Josh Hendricks

Traffic Supervisor

Josh has worked in the Traffic Control industry for over 8 years. Starting on the road as a traffic controller, becoming Team Leader on Major Projects to being a part of the Operations Team. He is now an STM Supervisor. He holds his Traffic Control Licence, Traffic Management Implementation certificate .

Teagan McPhail

Accounts Officer

Teagan joined STM in June 2019. She has 16 years of accounts experience and started her career in the steel manufacturing industry. Her current role varies from the most important tasks of Payroll and Invoicing to opening credit accounts for our customers and providing administrative support to our team in the field.

Madison Hayes

Administration Assistant

Madison began working with STM one day a week in 2021 as part of her business school work experience. She finished year 12 and began full-time work in February 2022. Madison is gaining a lot of knowledge in the areas of traffic management and administration.


Brisbane Head Office:
5/68-72 Perrin Drive Underwood 4119
Enter via Nevilles Street

Postal Address:
PO Box 1214, Carindale, QLD, 4152


Phone: 1300 995 921
Fax: (07) 3319 6340

Fiona Glancy - 0402 209 988

Operations Manager:
Rebecca Pop - 0435 770 125

In the spirit of reconciliation the Superior Traffic Management acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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